General terms and conditions
For individual customers :
Modification or cancellation of a reservation
- Reservations may be cancelled or modified at no cost 7 days before the arrival at the latest.
- For any modification or cancellation during the week prior the arrival, but with a maximum 48 hours prior to it, the charge is 50% of the sum due.
- For any modification or cancellation within 48 hours of the arrival, the charge is 100% of the sum due.
For the groups:
Modification or cancellation of a reservation
- Reservations may be cancelled or modified at no cost 30 days before the arrival at the latest.
- For any modification or cancellation within 15 days before the arrival, the charge is 100% of the sum due.
- Reception is open from 5.30 to 7 pm. If you are planning to arrive outside of these hours, please call us on +41 (0) 79 853 40 87 so that we can arrange an arrival time.
- There is a breakfast buffet from 7.30 to 9.30 am in the dining room on the 1st floor (self service).
- Check-out is at 10 am on departure day.
- We thank you for respecting the other guests. We expect appropriate behavior in all communal areas and when returning to your rooms at night. Any abuse will be punished.
- The books and games provided are for you and future guests entertainment. Please enjoy them at your leisure and return them to their due place after use.
- A deposit of CHF 40 is charged for the access badge to the main entrance and to the ski locker. The deposit is returned at the end of your stay.